Frequently Asked Questions
Haru stands for “Help and Reuse”. We are committed to giving you a proper choice when it comes to sustainable fashion and the most sustainable way to shop is simply to reuse. We are also committed to helping charities and sustainable brands sell online and therefore when buying through Haru you have the opportunity to help grow the impact of many different causes.
Our clothing and accessories come from our charity and brand partners. We work with charity shops across the UK and Ireland who supply their best quality pieces and we ensure they get a fair price for those items.
We will only ever sell items that are in great condition. All of our items go through a rigorous quality check process before they are listed across our marketplaces. You can read more about our condition assessment here.
We currently don’t accept clothing donations from individuals. We would encourage you to donate them to a charity shop partnered with Haru or a charity shop supporting a cause that you care about.If you have a large collection of premium stock that you would like to donate, we are happy to have a chat about assisting you. You can contact us at email@example.com.
We partner with charity shops from across the UK and Ireland. Below is a list of our current charity partners:
Northern Ireland Hospice
Self Help Africa
Make a Difference Worldwide
Mind Your Mate & Yourself
East Belfast Mission
If you are affiliated with a charity and want to learn more about our service or work with Haru, please contact us at firstname.lastname@example.org
Yes, if you buy a product which has come from one of our charity partners then money goes directly back to that charity. Haru only works if our charity partners get real value.
We want to see charity shops thrive, we believe they are a big part of communities and keep charity causes front of mind (our team also love shopping in them). We see our work as a partnership, enabling charities to effectively sell online and ensuring charities get a fair price for many of the items they receive.
The fashion industry accounts for about 10% of global carbon emissions, and nearly 20% of wastewater. And while the environmental impact of flying is now well known, fashion sucks up more energy than both aviation and shipping combined (BBC, 2020) Buying second-hand extends the life of clothing, reducing the environmental impact
We know working out what can be done about our environmental impact can be overwhelming. We feel that as much as anyone, so we try and focus on the small things that can add up to make a big difference. For instance:First, reuse. Where possible, when looking to buy clothes, buy second-hand, or borrow from friends and family.Websites like Love Your Clothes, set up by UK recycling charity WRAP, offer tips on repairing and extending the life of clothes.Where clothing has been worn or damaged beyond repair, the best way to dispose of them is to send them for recycling.
Our shipping partners are Royal Mail, they will provide information around product shipping following your order.
We work hard to ensure your item is processed and dispatched as quickly as possible. Our goal is to have the item on its way to you within a day.
We accept a wide range of payment options including VISA, Mastercard, Maestro, Apple Pay, Google Pay, American Express and more.
If you have a Haru promo code you simply enter it at the time of payment.
If you are not satisfied with your Haru order, you have up to 30 days from receiving your order to request a return. Items have to be returned in the condition that they were originally received, and customers are responsible for return shipping.