Terms of Service

Welcome to Haru’s exclusive Rains Corporate Reward. By participating in this program, you (“Employee,” “User”) agree to the following Terms of Service (“Terms”). Please read them carefully.

 IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE SERVICE.

1. WHO WE ARE AND WHAT THIS AGREEMENT DOES:

  1. Haru is a trading name of Reform Clothing Limited, a company registered in Northern Ireland under company number NI674281.

  2. This contract sets out:

    1. your legal rights and responsibilities;

    2. our legal rights and responsibilities; and

    3. certain key information required by law.

  3. These Terms are governed by and construed in accordance with the laws of Northern Ireland. 

  4.  In this contract:

    1. ‘We’, ‘us’ or ‘our’ means Reform Clothing Limited; and

    2. ‘You’ or ‘your’ means the person using our Service to purchase goods from us.

  5. If you don’t understand any of this contract and want to talk to us about it, please contact us by email via support@haru.co.uk.

2. YOUR PRIVACY

  1. Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy policy. It is important that you read this information.

3. ELIGIBILITY

  1. This offer is available exclusively to employees of participating businesses.

  2. Employees must place orders using their official work email addresses.

  3. This offer is subject to product availability and may be modified or discontinued at any time without prior notice.

4. HOW THE SERVICE WORKS

  1. Haru notifies participating businesses of the available offer.

  2. Employers share offer details with their employees.

  3. Employees submit their orders via the designated Typeform, including item, size, and color preferences.

  4. Orders are processed by RESPONSIBLE upon receipt.

  5. Employees receive a payment link via Stripe through Klayvio.

  6. Once payment is completed, orders are processed and prepared for dispatch.

  7. Orders are fulfilled, and tracking information is sent to the employee.

5. PRICING & PAYMENT

  1. All prices are exclusive to this employee offer and are subject to change.

  2. VAT is included in our prices.

  3. Payment must be made in full via the provided Stripe link before order processing.

  4. Orders are non-refundable and non-exchangeable unless covered under the return policy (see Section 6).

6. RETURNS & EXCHANGES

  1. Returns or exchanges are only accepted in cases of defective or incorrect items received.

  2. Employees must notify Haru within 7 days of receiving an order to request a return or exchange.

  3. Returned items must be unused, in original packaging, and accompanied by proof of purchase.

7. PRODUCT AVAILABILITY

  1. Stock levels are managed manually and are subject to change.

  2. If an item becomes unavailable after purchase, the employee will be notified and offered an alternative or a refund.

8. OUR LIABILITY TO YOU

  1. Nothing in these Terms shall limit our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability which cannot be excluded or limited under applicable law.

  2. We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable when it is obvious that it will happen.

  3. We are not responsible for any losses which you may suffer which are (i) caused by a delaying event outside of our control; (ii) avoidable, meaning something you could have avoided by taking reasonable action, including following our reasonable instructions for use of the Service; or (iii) business losses, i.e., losses which you suffer in connection with your trade, business, craft or profession, such as loss of profit, loss of business, business interruption, or loss of business opportunity.

  4. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  5. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9. TERMINATION

  1. We may end your rights to use the Service at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

  2. If we end your rights to use the Service 

    1. you must stop all activities authorised by these Terms, including your use of the Service; 

    2. we may cease providing you with access to the Service.

10. INTELLECTUAL PROPERTY

  1. All intellectual property rights in the Service throughout the world belong to us (or our licensors) and are licensed (not sold) to you. You have no intellectual property rights in, or to, the Service other than the right to use them in accordance with these Terms.

11. GENERAL TERMS

  1. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens.

  2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

  3. These Terms are between us and you and no third party shall have any right to enforce any of these Terms.

  4. Each clause of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

  5. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of these Terms are unlawful, the remaining paragraphs will remain in full force and effect.

  6. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12. GOVERNING LAW

  1. These Terms are governed by the laws of Northern Ireland and you can bring legal proceedings in respect of the Service in the courts of Northern Ireland. If you live in Scotland you can bring legal proceedings in either of the Scottish or the Northern Irish courts. If you live in England you can bring legal proceedings in either of the English or the Northern Irish courts.

13. CHANGES TO THESE TERMS

  1. We may need to change these Terms to reflect changes in law or best practice or to deal with additional features which we introduce.

  2. We will give you at least 30 days’ notice of any change by sending you an email with details of the change.

  3. If you do not accept the notified changes, you will not be permitted to continue to use the Service.

14. PRIVACY

  1. In order to provide the Service, we may collect and process personal information you provide us. For information on how we use and process your personal information please see our Privacy Policy.

15. CONTACT US

  1. If you have any questions or concerns regarding the Service, please contact us at support@haru.co.uk

Version 1.0 

The policy was last updated on 12 Mar 2025.